Privacy Notice

Your privacy and trust matter to Punta Mita Experiences. This notice explains how we collect, use, share and protect your personal information when you use our yacht charter, marine tour and transportation services, in accordance with applicable privacy laws and regulations.

1. Who We Are

Punta Mita Experiences is a marine adventure and yacht charter company operating in Punta de Mita and the Riviera Nayarit, Mexico.

Punta Mita, Nayarit, Mexico · [email protected] · +52 322-489-4213 · www.puntamitaexperiences.com

2. Information We Collect

• Identification: full name, age, nationality and government-issued ID where required.
• Contact: email, phone number, hotel or villa and room number for pickups.
• Emergency contacts: names and phone numbers you provide.
• Payment: processed by our payment provider (Stripe); we do not store full card numbers.
• Travel companions: basic information about guests joining your experience.
• Health & safety: medical conditions or dietary restrictions relevant to marine activities, only when you share them.

3. How We Use Your Information

• Processing bookings and delivering your experiences.
• Passenger safety and emergency procedures during marine activities.
• Payment processing, billing and refunds.
• Booking confirmations, updates and service communication.
• Improving our services based on your feedback.
• Marketing communications — only with your consent, with an unsubscribe option in every email.

4. Information Sharing

We share information only with trusted parties that help us operate: licensed boat operators and guides, insurance providers, secure payment processors, and transportation providers for pickups. We may also disclose information when required by Mexican maritime and tourism regulations, legal proceedings, or emergencies requiring immediate action. We never sell your personal information.

5. Data Security

We protect your information with SSL encryption on all data transmission, secure servers, access controls, staff training and regular reviews. No system is 100% secure — please protect your own credentials and report any suspicious activity to us immediately.

6. Your Rights

• Access — ask what personal data we hold about you.
• Correction — request fixes to inaccurate or incomplete information.
• Deletion — request deletion, subject to legal retention requirements.
• Objection — opt out of marketing at any time via the unsubscribe link or by contacting us.

To exercise any right, email [email protected]. We respond within 30 days; some requests may require identity verification for your protection.

7. Data Retention

We retain booking data for up to one year to support rebooking, refunds and legal obligations, after which it is deleted or anonymized. Cancellation refunds follow our Terms & Cancellation Policy.

8. Contact

Customer service: [email protected] · +52 322-489-4213 · Daily 8:00 AM – 7:00 PM (CST)
Privacy officer: [email protected] · +52 322-121-9913

9. Updates to This Notice

We may update this notice to reflect changes in our practices or legal requirements. Material changes are posted on this page and notified by email to registered customers with 30 days notice.

Last updated: August 2026