AGREEMENT
Terms Of Service
Punta Mita Experiences
Punta Mita Experiences offers the most popular yacht charters, sport fishing, marine tours, and private experiences in Puerto Vallarta and Punta Mita! In order to accommodate each of our guests, all of our marine experiences are exclusive, reservations-only. We want to ensure that you and your family have the chance to experience the awe found in nature, marine wildlife, and the excitement of discovery that our yacht charters and marine adventures offer. For this reason, we maintain small tour groups - so book your experience today! Our secure credit card reservation system makes it easy.
Cancellations and Changes
In order to maintain our commitment to all of our guests, Punta Mita Experiences operates a strict cancellation policy:
| Cancellation Time Frame | Refund Policy |
|---|---|
| 48 hours or more prior to experience date | 100% refund |
| 24-48 hours prior to experience date | Date changes only, subject to availability |
| Less than 48 hours prior to experience date | No changes or refunds apply |
| No shows and late arrivals | No changes or refunds apply |
Important: Changes to your reservation or cancellations can be requested via email at [email protected] or send a WhatsApp message to us at +52 322-289-1190. All changes are subject to availability.
Weather Cancellation Policy
Safety First Policy:
Full refund or reschedule if weather conditions are deemed unsafe by our captain. Safety is our top priority, and we reserve the right to cancel marine activities due to adverse weather conditions, high winds, or rough seas.
- Weather cancellations by Punta Mita Experiences receive full refund or free rescheduling
- Decisions are made by certified captains based on marine safety standards
- Alternative dates offered with no additional charges
For Cruise Ship Guests
Special Cruise Policy
Full refund if the cruise ship misses port or is canceled, up to the day of cruise arrival. We understand that cruise schedules can change unexpectedly, and we work with our cruise guests to ensure flexibility.
Payment and Billing
Charges to your Credit or Debit Card
Your credit card will be charged as soon as your order is placed on Punta Mita Experiences' official website - this is typically reflected in your account within 24 hours. If the date that you choose is unavailable, Punta Mita Experiences will offer an alternative day or time.
Prices and Exchange Rates
Prices are quoted and charged in US dollars (USD). All marine experiences and yacht charters are priced in USD for international guests.
Additional Fees
- Port/Marina Fees: $5 USD per person (paid directly at marina)
- Fuel Surcharge: May apply for extended yacht charters
- Gratuity: 15-20% recommended for crew (voluntary)
Credit Card Safety & Security
Punta Mita Experiences wants you to feel safe when making a secure reservation online. For this reason we use Secure Socket Layer (SSL) technology to encrypt your credit card and other sensitive information when you make reservations for our marine experiences. The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the internet. Once received, your credit card information is not transmitted over the internet again.
Required on Tour Day
- Bring your credit card used for booking
- Valid government-issued photo ID
- Booking confirmation email
Alternative Verification
- Email copy of credit card (front and back)
- Photo ID to: [email protected]
- Must be sent 24 hours prior to tour
Marine Safety & Guest Requirements
Safety Requirements
- All guests must be comfortable in water for snorkeling activities
- Pregnant women and guests with heart conditions should consult physician before booking
- Minimum age requirements apply to certain marine activities
- Sun protection and proper marine attire strongly recommended
What's Included
- Professional crew and captain
- Safety equipment and life jackets
- Snorkeling gear
- Refreshments and beverages
- Marine insurance coverage
- Professional guide service
Liability and Guest Responsibility
Important Liability Information
Marine activities involve inherent risks. Guests participate at their own risk and must sign liability waivers before boarding. Punta Mita Experiences maintains comprehensive marine insurance but guests are responsible for personal property and must follow all safety instructions from crew members.
Guest Responsibilities
- Arrive at designated meeting point 30 minutes before departure
- No excessive alcohol consumption before or during marine activities
- Follow all crew instructions and safety guidelines
- Provide accurate contact information and emergency contacts
Contact Information
To speak to someone in person, please send a WhatsApp message or call us:
Business Hours
Daily: 8:00 AM - 7:00 PM (CST)
Emergency Line: 24/7
Response Time: Within 2 hours
Thank you for choosing Punta Mita Experiences!
If you have any questions regarding these terms, please email us at [email protected] and we will respond within 24 hours.