Privacy Policy
Introduction
Your privacy and trust are very important to Punta Mita Experiences. We want to ensure that you are aware of the measures we have implemented to safeguard the privacy, integrity, processing and protection of your information, in accordance with applicable privacy laws and regulations.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our yacht charter, sport fishing, and marine adventure services.
1. Company Information
Punta Mita Experiences is a marine adventure and yacht charter company operating in Puerto Vallarta and Punta Mita, Mexico. We are committed to providing exceptional yacht charters, sport fishing expeditions, and marine tours while protecting your personal information.
Contact Information:
Punta Mita, Nayarit, Mexico
+52 322-489-4213
www.puntamitaexperiences.com
2. Information We Collect
We may collect personal information from you that is necessary for providing our marine adventure services. This information may include:
- Personal Identification: Full name, age, gender, nationality, and government-issued ID information
- Contact Information: Email address, phone number, hotel or accommodation details, and room number
- Emergency Contacts: Names and contact information of emergency contacts
- Payment Information: Credit card details, billing address, and payment preferences
- Travel Companions: Information about guests accompanying you on our experiences
- Health & Safety: Medical conditions or dietary restrictions relevant to marine activities
3. How We Use Your Information
Your personal information is used for the following purposes:
- Service Delivery: Processing bookings, providing yacht charters, sport fishing, and marine adventure services
- Safety & Security: Ensuring passenger safety during marine activities and emergency contact procedures
- Payment Processing: Processing payments, billing, and managing financial transactions
- Communication: Sending booking confirmations, updates, and important service information
- Service Improvement: Analyzing customer feedback and improving our marine experiences
- Marketing: Sending promotional offers and information about new marine adventures (with your consent)
4. Information Sharing
We may share your information with trusted third parties who assist us in providing our services:
Service Providers
- Marine Partners: Licensed boat operators, certified dive instructors, and fishing guides
- Insurance Providers: Travel and marine activity insurance companies
- Payment Processors: Secure payment gateway providers for transaction processing
- Transportation: Hotel pickup and transfer service providers
Legal Requirements
We may disclose your information when required by law, such as:
- Compliance with Mexican maritime and tourism regulations
- Response to legal proceedings or government requests
- Protection of our rights, property, or safety of our customers
- Emergency situations requiring immediate action
5. Data Security & Protection
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL encryption for all data transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and authentication
Administrative Safeguards
- Staff training on privacy protection
- Limited access to personal information
- Regular privacy policy reviews
- Incident response procedures
Important: While we implement strong security measures, no system is 100% secure. We encourage you to protect your personal information and report any suspicious activity immediately.
6. Your Privacy Rights
You have the following rights regarding your personal information:
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request information about what personal data we have about you | Email us at [email protected] |
| Correction | Request correction of inaccurate or incomplete information | Contact our customer service team |
| Deletion | Request deletion of your personal information (subject to legal requirements) | Submit written request with valid identification |
| Objection | Object to processing of your personal information for marketing purposes | Unsubscribe links in emails or contact us directly |
Response Time: We will respond to your requests within 30 days. Some requests may require additional verification for your protection.
7. Booking & Cancellation Policies
| Cancellation Time Frame | Refund Policy | Data Retention |
|---|---|---|
| 48+ hours before departure | Full refund minus processing fees | Data retained for 1 year for rebooking |
| 24-48 hours before departure | 50% refund | Data retained for 6 months |
| Less than 24 hours | Non-refundable | Data retained for 3 months |
| Weather cancellation by company | Full refund or reschedule | Data retained until rebooking or refund processed |
Weather Policy: Safety is our priority. We reserve the right to cancel trips due to adverse weather conditions with full refund or rescheduling options.
8. Contact Us
For any questions about this Privacy Policy or to exercise your privacy rights, please contact us:
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website: www.puntamitaexperiences.com
- Sending email notifications to registered customers
- Providing 30 days advance notice of significant changes
Last Updated: September 2025 | Effective Date: This policy is effective immediately upon posting.